Refund policy
Because our coffee is roasted and fulfilled to order by trusted third-party partners, all sales are final.
We do not accept returns, exchanges, or refunds.
Fulfillment & Freshness
All coffee sold by First Light Coffee Co. is:
- Roasted and fulfilled by independent third-party roasting and fulfillment partners
- Shipped directly to you after your order is placed
- Prepared specifically for your order to ensure freshness
For food safety, quality control, and logistics reasons, returned coffee cannot be accepted or resold.
Replacement Policy (Damaged, Defective, or Incorrect Orders Only)
We will provide a replacement at no cost if your order arrives:
- Damaged during transit
- Defective
- Incorrect (wrong item received)
To request a replacement:
- Contact us within 7 days of delivery
- Include your order number
- Provide clear photos showing the issue (packaging and product)
Requests submitted after 7 days may not be eligible.
Replacements are the sole and exclusive remedy.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Coffee (whole bean or ground)
- Coffee pods
- Merchandise fulfilled by third-party partners
- Opened or unopened products
- Items ordered incorrectly by the customer
Shipping & Carrier Issues
Once an order has been handed off to the shipping carrier:
- Delivery timelines are outside our control
- Carrier delays do not qualify for refunds
- Incorrect shipping addresses provided at checkout are the customer’s responsibility
If a package is marked “delivered” by the carrier but cannot be located, replacement eligibility will be evaluated on a case-by-case basis.
Taste & Preference Disclaimer
Taste is subjective. We do not offer refunds or replacements due to:
- Flavor preference
- Roast level preference
- Strength or aroma expectations
Agreement at Checkout
By placing an order, you acknowledge and agree that:
- Your order is final sale
- Refunds are not offered
- Replacements are limited to damaged, defective, or incorrect items reported within 7 days